How can we help you?

Please check out our short contact FAQ below.

Don’t see an answer to your question?
Try our detailed FAQ page here.

Still no answer to your question?
Feel free to contact us by filling the contact form on the right.

What are the shipping costs for orders?

Shipping starts at €6,90 (max. 4kg).
Above 4 volumetric kg, the standard DHL rates are applied.

Bij bestellingen boven de €100,- brengen wij geen verzendkosten in rekening.

Which paymentmethods do you accept?

Currently we only accept payments through iDeal.
We will be adding more methods soon.

How long does the delivery take?

Orders that are received on workdays before 20:00 will be sent by us within approx. 3 days.

Do I need an account to order?

U heeft zelf de keuze om een bestelling te plaatsen met account of zonder account. Door een account aan te maken bij de YesBae kunt u het betalingsproces sneller doorlopen, meerdere verzendadressen opslaan, bestellingen bekijken, volgen en meer. Het is ook mogelijk een eenmalige bestelling te plaatsen, hierbij vult u uw winkelwagen en klikt u vervolgens op checkout, uw gegevens worden dan eenmalig voor deze bestelling gebruikt.
You have the choice to place an order with or without an account. By creating an account you can go through the payment process more quickly, store multiple shipping addresses, view orders, track and more. It is also possible to place a one-time order, fill your shopping cart and click on checkout, your details will then be used once for this order.

Will I receive an invoice for my order?

Yes, you will receive an invoice by e-mail as soon as the order has been paid for and processed.

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